Contact information
CONTACT INFORMATION
Last Updated: July 2026
At KYMERA, we’re committed to providing exceptional customer service. Whether you have questions about your order, our products, shipping, returns, or anything else, our support team is here to help.
Customer Support
For all customer service inquiries, please contact us via email:
Email:
kymerafloats@gmail.com
Our team aims to respond to all inquiries within 24–48 business hours.
During periods of high demand, promotional events, or holidays, response times may be slightly longer.
Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Closed on weekends and major public holidays.
Messages received outside of business hours will be answered as soon as possible on the next business day.
Order Support
If you’re contacting us regarding an existing order, please include:
- Your full name
- Your order number
- The email address used during checkout
- A detailed description of your question or issue
Providing this information allows us to assist you more efficiently.
Shipping & Delivery
For questions regarding:
- Shipping status
- Tracking information
- Delivery estimates
- Missing packages
Please include your order number when contacting us.
Tracking information is automatically sent by email once your order has been shipped.
Returns & Refunds
If you wish to request a return or report a product issue, please contact us before sending any items back.
Unauthorized returns may delay processing or be refused.
For return instructions, please email:
Product Questions
Need help choosing the right product?
Have questions about compatibility, accessories, setup, or features?
Our support team is happy to help you make the right choice before purchasing.
Business Inquiries
For partnership opportunities, wholesale inquiries, media requests, or other business-related matters, please contact:
Please include the subject of your inquiry in the email title.
Response Times
Our typical response times are:
- General Questions: Within 24–48 business hours
- Order Support: Within 24–48 business hours
- Returns & Warranty Requests: Within 2–3 business days
- Business Inquiries: Within 3–5 business days
Response times may vary during holidays or periods of unusually high demand.
Before Contacting Us
You may find the answer to your question by visiting our:
- Shipping Policy
- Return & Refund Policy
- Terms of Service
- Frequently Asked Questions (FAQ)
These resources cover many of the most common questions regarding orders, shipping, warranties, and returns.
Contact Details
KYMERA
Customer Support Email:
kymerafloats@gmail.com
We appreciate your trust in KYMERA and look forward to helping you enjoy your time on the water.