Shipping policy

SHIPPING POLICY

Last Updated: July 2026

At KYMERA, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with KYMERA, you agree to the terms outlined below.


1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, product launches, promotional events, or holidays, processing times may be extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.


2. Shipping Options

We currently offer the following shipping methods:

Express Shipping

Estimated delivery time:

1–4 Business Days

Standard Shipping

Estimated delivery time:

4–12 Business Days

Delivery estimates begin after your order has been processed and shipped.

Please note that these timeframes are estimates only and are not guaranteed.


3. Shipping Destinations

KYMERA ships to most countries worldwide.

Availability of shipping services may vary depending on your location.

Certain remote areas, islands, military addresses, or restricted regions may require additional delivery time or may not be eligible for shipping.


4. Shipping Costs

Shipping costs are calculated during checkout unless your order qualifies for a free shipping promotion.

Any applicable shipping charges will be clearly displayed before payment is completed.


5. Order Tracking

When available, tracking information will be sent via email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.


6. Delivery Estimates

Delivery dates shown during checkout are estimates only.

Actual delivery times may vary due to circumstances outside our reasonable control, including but not limited to:

  • Weather conditions
  • Customs inspections
  • International shipping delays
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Natural disasters
  • Government actions
  • Force majeure events

KYMERA is not responsible for delays caused by shipping carriers or other third parties.


7. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated during checkout.

KYMERA has no control over these fees and cannot estimate their amount.

Failure to pay customs charges may result in delays, refusal of delivery, or the return of the shipment.

Any additional costs resulting from unpaid customs charges may be deducted from any eligible refund where permitted by applicable law.


8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays or additional carrier charges may occur.

If an order has not yet been processed, we will make reasonable efforts to update the shipping address upon request.

Once an order has been shipped, we may not be able to modify the delivery address.

KYMERA is not responsible for orders delivered to an incorrect address provided by the customer.


9. Lost or Delayed Shipments

If your package appears to be delayed, please first check the tracking information provided.

If you believe your shipment has been lost, please contact us at:

kymerafloats@gmail.com

We will work with the shipping carrier to investigate the shipment and assist you where possible.

Please note that shipping investigations may take several business days depending on the carrier.


10. Damaged Packages

If your package arrives visibly damaged, we recommend:

  • Photographing the package before opening it.
  • Photographing any damage to the product.
  • Contacting us within 7 days of delivery.

Email:

kymerafloats@gmail.com

Please include:

  • Your order number
  • Photos of the packaging
  • Photos of the product
  • A description of the issue

We will review your claim and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.


11. Refused Deliveries

If a shipment is refused by the customer, returned because customs duties or taxes were not paid, or returned due to an incorrect shipping address provided by the customer, the customer may be responsible for:

  • Return shipping charges
  • Carrier fees
  • Customs charges
  • Import duties
  • Storage fees
  • Administrative costs

These costs may be deducted from any eligible refund where permitted by law.


12. Delivery Confirmation

A shipment may be considered delivered once the shipping carrier records it as delivered to the address provided during checkout.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend:

  • Checking with household members or neighbors.
  • Checking around your property.
  • Contacting the shipping carrier.
  • Contacting your local post office or courier.

KYMERA will make reasonable efforts to assist with carrier investigations but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.


13. Force Majeure

KYMERA shall not be liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Pandemics
  • Government restrictions
  • Labor strikes
  • Transportation disruptions
  • Customs delays
  • Internet outages
  • Acts of war
  • Terrorism
  • Other unforeseen circumstances


14. Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website.


15. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

KYMERA

Email: kymerafloats@gmail.com