Refund policy
RETURN & REFUND POLICY
Last Updated: July 2026
At KYMERA, we are committed to delivering premium products and an exceptional customer experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
By placing an order with KYMERA, you agree to the terms outlined in this policy.
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1. 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, your request must be submitted within 30 calendar days of delivery.
Returns requested after this period may not be accepted.
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2. Return Eligibility
To qualify for a return, the product must:
- Be returned within 30 days of delivery.
- Be in clean condition.
- Be free from excessive wear, abuse, or damage.
- Include all original accessories, components, manuals, and packaging where reasonably possible.
- Not have been modified, repaired, or altered.
Products that are excessively damaged, intentionally misused, or returned incomplete may be refused or subject to a partial refund where permitted by law.
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3. How to Start a Return
To request a return, please contact us at:
Email: kymerafloats@gmail.com
Please include:
- Your order number
- Your full name
- The email used for your order
- The reason for your return
- Photos if the item is damaged or defective
Our support team will provide return instructions if your return is approved.
Please do not return products without contacting us first, as unauthorized returns may delay processing.
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4. Return Shipping Costs
Unless required otherwise by applicable law or unless the item is confirmed to be defective due to a manufacturing fault, customers are responsible for all return shipping costs.
This includes:
- Shipping charges
- Packaging costs
- Insurance (if chosen)
- Customs duties
- Import fees
- Taxes
- Carrier surcharges
Original shipping charges are non-refundable, except where required by law.
We recommend using a tracked and insured shipping service, as KYMERA is not responsible for returns that are lost or damaged during transit.
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5. Inspection of Returned Products
Once your return has been received, our team will inspect the item.
Inspection generally takes 3–7 business days.
If the return meets our return requirements, your refund will be processed.
If the product does not meet the return conditions, we may:
- Reject the return, or
- Issue a partial refund where appropriate and permitted by law.
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6. Refunds
Approved refunds will be issued to the original payment method used during checkout.
Please allow:
- 3–7 business days for inspection.
- Additional processing time by your payment provider or financial institution.
Depending on your bank, refunds may take several additional business days to appear on your statement.
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7. Non-Refundable Costs
The following are generally non-refundable unless required by law:
- Original shipping charges
- Express shipping upgrades
- Customs duties
- Import taxes
- Return shipping costs
- Gift wrapping or optional services
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8. Damaged or Defective Products
If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery.
Email:
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A description of the issue
If we determine that the issue is due to a manufacturing defect, we will work with you to provide an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.
Damage resulting from misuse, accidents, improper storage, improper inflation, improper charging, modifications, neglect, or normal wear and tear is not considered a manufacturing defect.
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9. Incorrect Orders
If you receive the wrong item, please notify us within 7 days of delivery.
Once verified, we will provide instructions to resolve the issue.
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10. Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must instead follow the standard return process.
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11. Refused Deliveries
If a shipment is refused by the customer, returned due to an incorrect shipping address provided by the customer, or returned because customs duties or taxes were not paid, KYMERA may deduct any return shipping costs, carrier fees, customs charges, or other expenses incurred from any refund, where permitted by law.
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12. Exchanges
At this time, we do not offer direct exchanges.
If you wish to purchase a different item, please return the eligible product following this policy and place a new order.
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13. Lost Return Shipments
Customers are responsible for ensuring returned products reach our return facility.
We strongly recommend using a tracked and insured shipping method.
KYMERA is not responsible for returns that are lost, delayed, or damaged during return transit.
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14. Abuse of Our Return Policy
To protect our customers and our business, we reserve the right to refuse returns or refunds in cases of suspected fraud, abuse of our return policy, excessive returns, or other conduct that violates these terms, to the extent permitted by law.
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15. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights that cannot be excluded under applicable consumer protection laws. Where mandatory legal rights apply, those rights will take precedence over any conflicting provision in this policy.
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16. Contact Us
If you have any questions regarding returns or refunds, please contact us.
KYMERA
Email: kymerafloats@gmail.com